Notice of Arrangement on Severe Weather Trading (22/08/2024)
To correspond the announcement made by Hong Kong Exchanges and Clearing Limited (HKEX) for the implementation of Severe Weather Trading (SWT)[1] of Hong Kong Securities and Derivatives Markets starting from 23 September 2024, Chong Hing Commodities & Futures Limited (CHCF) will provide the following services under severe weather condition.
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Services |
Arrangement under severe weather condition starting from 23 Sept 2024 |
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All customer services handled at CHCF Branches, including but not limited to: (1) Face-to-face account opening; (2) Closing accounts; (3) Other enquiries services |
All securities centers will be closed and NO on-site services at branches |
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The services provided via CHCF E-Channel Services, including: (1) Trading Services of Futures and Options Contracts; and (2) Other Online Services |
Remain Normal |
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Futures and Options Contracts Dealing Hotline (3768 9988) |
Limited Services (subject to actual situation) |
Moreover, to facilitate customers to identify the phone calls coming from CHSL, under severe weather condition, only the following 6 phone numbers: 37689888, 37689688, 37689988, 62577551, 63074115 and 66237941 will be adopted for our dialing to customers.
Should you have any queries, please call our Customer Services Hotlines at (852) 3768 9988.
[1] Severe Weather Trading (SWT) means trading and settlement of securities on or through HKEX will remain available during severe weather condition which refers to the scenario where a typhoon signal No. 8 or above or a black rainstorm warning is hoisted by the Hong Kong Observatory, or an "extreme conditions" announcement is made by the HKSAR Government.
Notice of Amendments to the “Client Agreement” and “Risk Disclosure Statement”
Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our company!
Stay vigilant to incoming fraudulent voice messages phone calls purportedly from financial intermediaries. For enquiries, please contact our Customer Services Hotline at 3768 9988.
(08/24)
- Set a password that is difficult to guess and different from the ones for other internet services. The login password should be changed regularly. Please change your password immediately if you suspect your password leaked. Password should never be stored on computers, mobile phones or placed in plain sight.
- Select passwords that cannot easily be guessed by anyone. Please do not use any accessible personal information such as I.D. number, date of birth or telephone number when selecting your password.
- If you log into your 「SPTrader System」accounts which encounter any suspicious situation (e.g. computer respond is extraordinarily slow, the login procedure is awkward or requiring you to enter additional information), please stop login and inform the us immediately.
- Please check your 「SPTrader System」accounts from time to time and reviewing statements issued by us in a timely manner.
- Do not logon to 「SPTrader System」 using public computers or via any public Wi-Fi facilities at public areas such as cyber cafes or bars.
- When using Wi-Fi connection, use trusted Wi-Fi networks or service providers instead of public Wi-Fi. Enable security protection such as Wi-Fi Protected Access (WPA, a security protocol to secure wireless computer networks).
- Installing and promptly updating security software to ensure the most comprehensive protection.
- The company will not obtain any customer account number, password and other personal details via email.
- Do not disclose any passwords to other persons (including any of our staff).
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